Excellent verbal, written, and oral communication skills with Guests, Team Members and Management.Ĥ. Ability to multi-task between administrative and technical duties, in conjunction with providing verbal guest service over the phone.ģ. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.Ģ.

Other duties and responsibilities as assigned.ġ. Process return mail by correcting and updating addresses.ġ5. Assist and maintain Poker Game Waitlist.ġ4. Provide general administrative support to Player Development, Rewards Center, Promotions, Events, and other departments.ġ3. Book, cancel or otherwise modify room reservations as per the requests of our guests.ġ2. Maintain a thorough knowledge of all aspects of Graton Resort & Casino, including but not limited to promotions, entertainment, dining, spa services, and other relevant services and amenities that enhance the Guest experience.ġ1. Assist with pool bookings, tax season inquiries, and other seasonal events.ġ0. Multi-task between multiple software programs such as Hotel Reservation System, Event Ticketing System, Bravo, Microsoft Office Suite, Parton/IGT, Graton Resort & Casino website, Genesys Telephony, and more.ĩ. Ensure all communications with guests (both internal and external) result in a pleasant experience for the guest.Ĩ. Build positive rapport with all manner of guests over various channels of communication, including but not limited to: phone, text, email, and web chat.ħ. Apply proper communication etiquette and service standards to satisfy various guest situations and requests.Ħ. Inbound/outbound calls and process guest requests within a single call resolution.ĥ. Thorough understanding of the Graton Rewards Programs and Benefits, including tier benefits,Įxclusive special events, entertainment, and promotions.Ĥ. Expert communicator that can listen effectively and communicate in a clear, concise, friendly, and professional manner within the Department Standards.ģ. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, andĢ.

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